Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, contact details, property addresses, documents, and photos — as well as information generated as you use the Service, including project activity and messages.

For contractors, we may collect verification information such as license and insurance details, a business tax ID (EIN), date of birth, and — to confirm identity — an image of a government-issued ID and a selfie. See “Identity & Biometric Verification” below.

2. How We Use Your Information

We use your information to operate and improve the Service: to build your property record, connect you with relevant users, calculate Trust Scores, process payments, and provide support.

We do not sell your personal information.

3. Sharing of Information

Information is shared only as needed to operate the Service — for example, a homeowner and a contractor see the details relevant to a shared project. We use trusted service providers (such as hosting, database, and payment processors) who are bound to protect your data.

We may disclose information where required by law.

4. Data Retention

Your property record is designed to be permanent and portable. You may request deletion of your account and associated personal data, subject to legal and legitimate business retention requirements.

5. Security

We use industry-standard measures to protect your information, including encryption in transit and at rest and access controls. No system is perfectly secure, but we work continuously to safeguard your data.

6. Identity & Biometric Verification

To verify a contractor's identity, we use Stripe Identity to collect and check a government-issued ID and a selfie. The selfie is analyzed against the ID using facial-recognition technology to confirm they match — this involves processing biometric identifiers.

This processing happens only when you choose to complete identity verification, and by starting that step you consent to the collection and processing of this information for identity confirmation. Stripe processes the check as our service provider; we receive the verification result and limited details (such as name, date of birth, and document validity). We do not sell biometric information or use it for any purpose other than verifying identity and preventing fraud.

We retain identity and biometric data only as long as needed for verification and to meet legal or fraud-prevention obligations. If you are a resident of a state with a biometric privacy law (for example, Illinois, Texas, or Washington), you may have additional rights regarding this data — contact us at support@atyourporch.com.

7. Your Choices & Rights

You can access and update most of your information from within your account settings. Depending on your jurisdiction, you may have additional rights to access, correct, or delete your personal data.

8. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service.

10. Contact

Questions about your privacy can be sent to support@atyourporch.com.