Understanding the Contractor Trust Score
What the Trust Score measures, how it's different from reviews, and how contractors can raise it. A plain-language guide for both sides of the marketplace.
Two different questions
Homeowner reviews answer one question: what did other people think? The Trust Score answers a different one: what has this contractor consistently demonstrated?
Both appear together, clearly separated, so a homeowner gets the full picture — satisfaction and verified performance.
What goes into the score
The Trust Score is built from verified platform data across categories like verification and compliance, responsiveness, reliability, reviews, and business credibility — not opinion.
Because it's calculated from real activity, it's hard to game and easy to trust.
How contractors improve it
The fastest gains usually come from completing verification, keeping insurance current, answering messages quickly, and delivering a documented record at the end of every job.
The score is designed as an improvement tool, not a static grade — each contractor sees exactly which actions raise it.
Ready to build your property record?
Free for homeowners — start in minutes.